Returns policy
We have a risk free 30-day Guarantee!
If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase.
Buying items online can sometimes be a daunting task so we want to offer you assurance that there is ZERO risk in buying something and trying it out. If you are not happy we will do our upmost to make it right!
We have a 24/7/365 messaging and email support service. You can always contact us for any return questions at Impérail.aptitude.company@gmail.com
How do I Return an Item?
We offer returns for wrongly sent items, products that are defective or products that are damaged during shipping. To be eligible for a return, you can contact us at Impérail.aptitude.company@gmail.com including pictures of the damaged item. Items sent back to us without first requesting a return will not be accepted. Your item must be unused, in the same condition that you received it in and in the original packaging.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Only regular priced items will be refunded. Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and process your replacement/refund accordingly. If a replacement is not available then we will refund the full purchase price of the item. You’ll be refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at Impérail.aptitude.company@gmail.com.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. Without this we cannot offer guarantees on returned items.